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Welcome to 
Torbay Buses

Serving Torquay, Paignton & Brixham

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Torbay, Paignton & Brixham bus services

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Serving Morrisons's, Paignton Harbour & Goodrington

Monday to Saturday (except Bank Holidays)

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Serving Colley End, Great Parks & Foxhole

Monday to Sunday (except Bank Holidays)

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Serving Livermead, Torquay Railway Station, Fleet St, St Lukes & Town Centre

Monday, Wednesday & Friday (except Bank Holidays)

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Serving Cockington, Chelston & Parkhill Road

Monday to Sunday (except Bank Holidays)

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Serving Parkhill Road, Lincombes, Ilsham & Middle Warberry

Monday to Saturday (except Bank Holidays)

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Serving Barton, Hele, St Marychurch & Torquay

Tuesdays & Thursdays (except Bank Holidays)

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Coming Soon! Area Guides

Alongside our leaflets, we have also produced for your convenience two area guides - pick up your copy onboard one of our buses, collect from our offices or download a version by clicking on one of the three front covers here!

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Sainsbury's Services SB1 - SB6

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Serving Brixham & Sainsbury's (Brixham Road)

Tuesdays & Fridays (except Bank Holidays)

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Serving Roselands & Sainsbury's (Brixham Road)

Thursdays (except Bank Holidays)

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Serving Foxhole, Marldon & Sainsbury's (Brixham Road)

Thursdays (except Bank Holidays)

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Serving Cherrybrook, Broadsands & Sainsbury's (Brixham Road)

Tuesdays & Fridays (except Bank Holidays)

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Serving St Marychurch, Watcombe, & Sainsbury's (The Willows)

Monday, Wednesday & Thursdays (except Bank Holidays)

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Serving Shiphay, Chelston & Sainsbury's (The Willows)

Monday, Wednesdays & Thursdays (except Bank Holidays)

Cusomer Care

Customer Care Policy

We aim to provide an outstanding level of service, and welcome all feedback that helps us do this. 

If we have got something wrong, then it is our objective to fix it as fast as we can and learn for the future. 

If you have experienced any problems let us know and we will try to make it better.

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Customer Care Policy 

We aim to provide an outstanding level of service, and welcome all feedback that helps us do this. 

If we have got something wrong, then it is our objective to fix it as fast as we can and learn for the future. 

If you have experienced any problems let us know and we will try to make it better. 

 

How To Make a Complaint 

If you do need to contact us regarding a complaint about our services, please complete the 'Send a Message' Form on our Contact Us pages. Alternatively, please email us directly on: contact@torbayminibuses.co.uk 

Please provide as much information as you can about your complaint and the event that happened and any other information that could assist us in investigating your complaint further. 

If it is about a specific journey, then it helps to provide: 

· The route number. 

· Date, time, location of the incident.

Our Operations team will send you a response to let you know your complaint has been received and will give you a reference number.  Should you wish to contact us further regarding your complaint please quote this number in your communication. Your complaint will be investigated by Operations Management. If your complaint is concerning an individual member of staff, that employee will not be passed any of your personal details. Only Operations Management will see this information. Once the investigation is completed Operations Management will reply to you with the outcome. A full investigation can take some time to complete, but we always aim to respond back to you within 28 days.

Social Media 

We like to hear from our customers however it can be difficult to establish all the information required to investigate problems accurately. Therefore, if you have a formal complaint, we recommend you follow the above the complaints procedure. 

Suggestions, Compliments & Other Comments 

Whilst most customers may only feel it is necessary to contact us when something has gone wrong, we also like to hear from you at other times! 

If you have any other comments about our services, suggestions you would like us to consider or if you would like to tell us some nice things about your journey, we would love to hear from you too! 

 

Contact Details 

If you are unable to contact us via email you can get in touch with us using the details below: 

Postal Address: Torbay Buses, Mercedes House, Kemmings Close, Paignton,

TQ4 7TW 

Telephone: 01803 883311 (10:00 – 14:00 Monday - Friday) 

If You’re Not Happy with Our Response 

We aim to provide a high standard response to your feedback. If our response does not meet your expectations, please let us know as soon as possible, but no later than ten working days after we provide our final response. Your complaint will be handed to a senior member of staff to review the initial outcome and take further action should they deem it necessary. 

If you still do not feel we have resolved your complaint to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you. Bus Users UK:

https://bususers.org/ 

Email: complaints@bususers.org 

Telephone: 0330 111 0001

 

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